Last updated: October 10, 2026
Our 30-day promise
Request a refund within 30 calendar days of any annual membership charge, including a renewal. We refund the full amount charged, including any tax collected, to the original payment method. You do not need to give a reason, and using the service does not disqualify you.
How to request a refund
Email support@zengomaster.net with the email used at checkout and your receipt or transaction reference. Do not send card numbers or security codes. We aim to respond within two business days and issue approved refunds within five business days; your bank may take an additional 5–10 business days to post the funds.
Unused credits
Full refund on unused credits. No questions asked. The current product is an annual membership, with no credit balance or separately sold credit packs. The annual membership is covered by the broader full-refund promise above; this wording does not introduce a credit system or any additional charge.
Trial, cancellation, and access
Cancel before your 60-minute trial ends to avoid the first annual charge. A full refund ends the associated paid access and future renewal. Cancellation without a refund keeps paid access available until the end of the paid term. Outside the 30-day window, partial refunds are not normally provided, except where required by law or where a duplicate, unauthorized, or incorrect charge needs correction.
Your rights
This policy does not limit mandatory consumer remedies. Contact VELDRION GROUP INC, 4450 ARAPAHOE AVE, BOULDER, CO 80303, United States, or support@zengomaster.net with billing concerns.